Privacy Policy

Welcome to our Adventure Packages service. Your privacy is important to us, and we are committed to protecting your personal information. This privacy policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it.

Information We Collect

We collect personal information that you provide to us directly, such as your name, email address, phone number, and payment details when you book an adventure package. We may also collect information about your preferences and interests to better serve you.

How We Use Your Information

We use the information we collect to provide our services, process bookings, communicate with you, and improve your experience. We may also use your information to send you promotional materials and updates about our services if you have opted in to receive such communications.

Data Retention and Deletion

How long we retain your data: We retain your personal data only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of the XPeaks app, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes.

Specifically, we retain your data based on the following criteria:
Account Information: Retained for as long as your XPeaks account remains active.
Usage Data: Retained for 24 months for analytics and performance improvements, after which it is anonymized or deleted.
If applicable: Inactive Accounts: If your account is inactive for 36 months, we will automatically delete your account and associated personal data.
How to request data deletion: You have the right to request the deletion of your personal information. If you wish to delete your account or any personal data we have collected, you can do so by contacting us directly at info@x-peaks.com.
Upon receiving a deletion request, we will delete your data from our active databases within 7 working days, unless we are legally required to retain certain information.

Sharing Your Information

We do not share your personal information with third parties except as necessary to provide our services, comply with legal obligations, or protect our rights. For example, we may share your information with trusted partners who help us manage bookings and payments.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the internet is 100% secure.

Your Rights

You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact us at info@x-peaks.com.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

If you have any questions or concerns about our privacy practices, please contact us at info@x-peaks.com.